Momentive Performance Materials received Global International Organization for Standardization (ISO) 9001:2008 Certification for all 26 of the company’s locations world wide from DQS UL Management Systems Solutions in June 2010.
ISO 9001:2008 is the internationally recognized quality management system that ensures a company’s customers can count on a consistent level of quality products. The system documents all of the important steps needed to deliver that quality, from the initial design stage all the way through final delivery and support of the product. Regular re-certification by a qualified registrar ensures that the quality system remains in place and is effective.
Adopted in 1987 by the International Organization for Standardization in Geneva, Switzerland, the ISO quality system was developed to establish an internationally recognized standard of quality. Recognized in more than 150 countries, the ISO 9001:2008 standard places a strong emphasis on customer satisfaction, management responsibility, continual improvement, and organizational performance measurement.
All Momentive sites worldwide will now operate under one global quality manual. Global ISO 9001: 2008 Certification requires one-third of Momentive’s sites to undergo an external audit annually. All sites are subject to at least one external audit every three years by DQS UL.
“Momentive is committed to providing our customers with high quality products and service excellence,” said Jonathan D. Rich, President and CEO. “To meet this goal, our company has achieved and will maintain the ISO 9001:2008 Certification. In achieving this prestigious certification, Momentive joins other word-class, global companies such as 3M, Boeing, Dow, HP and Siemens who have successfully attained this global ISO certification.”
“Effective quality management is indispensable,” said Granville Betton, Momentive’s Global Quality Leader. “Our customers want to be confident that they are doing business with a company that can meet or exceed their requirements in a timely manner. Our ISO 9001:2008 certification gives our customers added confidence. It further demonstrates the organization’s commitment to quality-of-service standards established by the International Organization for Standardization (ISO).”
“The initial decision to seek ISO 9001:2008 certification was taken to address potential quality requirements from new and existing customers,” explains Betton. “The certification process, however, has also helped us to formalize the company’s internal procedures, improve our quality processes and attain cost efficiencies.”
About ISO
The International Organization for Standardization, www.iso.org, based in Geneva, Switzerland, is the source of the ISO 9000 and ISO 14000 families of quality and environmental management standards, respectively, and some 15,000 International Standards for business, government, and society. ISO is a network of national standards institutes from 146 countries working in partnership with international organizations, governments, industry, business and consumer representatives.
ISO 9001:2008 is an internationally recognized quality management standard. The standard focuses on defining customer quality requirements, use of data to analyze the processes, meeting applicable customer and regulatory requirements, enhancing customer satisfaction.